This feature will allow the manager/staff to add a network printer and choose whether for receipt or order slip.


Printers can be connected through:

  • Network via LAN/Wi-FI
  • Bluetooth
  • USB cable 


For Network via LAN/Wi-Fi


You can connect a network printer by searching for the printer IP Address and following below steps:


  • Choose type of connection you want to establish between device app and printer.




  • Select the new printer you want to connect to your device app.



  • Name the chosen printer faster identification
  • Select Type of usage for the printer
  • Select paper size


BELOW IMAGE SHOULD BE UPDATED




After you have selected the printer and select the function that it will be used for. Below screen will show while your device is connecting the the printer.




A successful device to printer connection will show below message. Click "Complete Set Up" to end the pairing process.




Error Message


  • The printer is not connected to the Network where the device app is connected
  • The printer Wifi is turned off


When there’s a connection problem between the venue app and the network printer, below screen will show.

Tap "Retry", venue app will try to connect again with the network printer.






For Network Connection using Bluetooth


Select Bluetooth as your mode of connection





Select the desired available printer in the list.

(Please make sure that both Bluetooth on your device app and printer are turned on, discoverable and in pairing mode) 





  • Name the chosen printer faster identification
  • Select Type of usage for the printer
  • Select paper size




A successful device to printer connection will show below message. Click "Complete Set Up" to end the pairing process.






Error Message


  • The printer is not connected to the device app via Bluetooth
  • The printer Bluetooth is turned off


When there’s a connection problem between the venue app and the Bluetooth printer, below screen will show.

Tap "Retry", venue app will try to connect again with the Bluetooth printer.






For Network Connection using USB cable



Select USB as your mode of connection





Connect device app and printer using a USB cable.


The device app will recognize the connected printer.

Select the printer name shown.


UPDATE IMAGE BELOW TO USB PRINTER




  • Name the chosen printer faster identification
  • Select Type of usage for the printer
  • Select paper size





A successful device to printer connection will show below message. Click "Complete Set Up" to end the pairing process.





Error Message


  • The printer is not connected to the device app via USB


When there’s a connection problem between the venue app and the USB printer, below screen will show.

Tap "Retry", venue app will try to connect again with the USB printer.




NOTES:


Printer Model - Model name of the printer (Non editable)

Printer Name - Name of the printer (Required)

Accepts any type of character

1-75 characters

Must not able to accept duplicate printer name

If entered duplicate printer name, upon saving or out of focus from the field;

Display error message will show

 “Printer name already exists. Please enter a new Name.” 

Change color of the text box into “Red”


IP Address:

Selected printer’s ip address (Default)

If ip address found in the network, display "check mark"  status 


Search Button:

If printer’s IP address is correct and connected to the same network

a display "check mark" status will show besides the inputted IP Address

If searched IP address do not match with the selected printer, display error message will show.




If searched printer IP address failed to be discovered,

Search Box and IP address will change to color red and will display a red Exclamation mark "!" icon


Printer Type:

Receipt Printing

Prints transaction receipts for Sell On Pos, Top up and Return modules

(If selected receipt printing only, printer will only print receipt only from the device)


Order Slip Printing:

Prints order of the guest for the kitchen

(If selected order slip printing only, printer will only print order slip from the device)

If receipt and order slip are both selected, printer will print receipt first and then the order slip


Order Slip Printer Group: (Display only when Order Slip Printing is checked)

Printer profiles created via venue web


Paper Size

57mm

58mm

76mm

80mm


Informations saved on a printer can be edited and updatedby a manager/staff.